Operations Manager, Government
Core
Subject-matter expert for government contracted accounts, ensuring contract compliance and supporting team leads in agent management and performance tracking.
Role type
Senior Operations Manager (Government Travel Services)
Builds
Government travel service delivery and team performance
Domain
Government travel consulting and management
Deliverable
client delivery
Required skills
Government contract compliance, team leadership, performance management, problem solving, Worldspan, SABRE
Preferred skills
Corporate travel consulting experience
Responsibilities
Establish team performance goals and tracking plans, serve as a technical SME for government clients, monitor agent call quality, manage weekly/monthly agent schedules, approve time sheets, provide quarterly/annual performance reviews, generate monthly client reports (CBA reconciliation, telephone, refund/exchange).