Account Manager
Core
Manage a portfolio of hospitality customers valued at $500k-$1M, driving upsell opportunities, minimizing churn, and acting as the primary strategic partner to achieve customer success outcomes.
Role type
Senior Account Manager (Customer Success)
Builds
Customer retention and revenue expansion for a unified hotel PMS platform
Domain
SaaS / Hospitality Technology
Deliverable
client delivery
Required skills
consultative selling, churn reduction strategy, upsell identification, customer data analysis, product knowledge, project management, industry trend analysis
Preferred skills
European hospitality market experience
Technologies
Cloudbeds PMS platform
Responsibilities
Define and achieve customer success outcomes, act as the main point of contact for all client inquiries, identify upsell opportunities to drive ACV expansion, analyze customer data to improve utilization, manage customer escalations, gather client feedback for product releases, promote product value and new services, review complaints to improve customer experience.
Seniority
Mid-to-Senior, hands-on IC