Senior Customer Success Manager (m/w/d)
Core
Strategic account management for top-tier hotel groups, focusing on retention, renewal, and expansion within a hospitality-tech platform.
Role type
Senior Customer Success Manager (Key Account)
Builds
Strategic relationships and adoption of a SaaS platform for large hotel groups
Domain
Hospitality Technology / SaaS
Required skills
Strategic account management, B2B SaaS Customer Success, Enterprise account handling, Data-driven decision making (NRR, Churn, Health Scores), Stakeholder management at executive level, Conflict resolution, Knowledge sharing/mentoring (via careerplan.io/jobs/2709194-senior-customer-success-manager-mwd-at-myhotelteam-gmbh)
Preferred skills
Hospitality industry knowledge, PMS/CRM systems expertise, Team leadership experience, International hotel group network
Technologies
SaaS platforms, PMS, CRM, Booking tools, AI tools
Responsibilities
Manage strategic hotel group accounts (retention, renewal, expansion), Build relationships with decision-makers (General Managers, Sales), Conduct Quarterly Business Reviews, Act as escalation point for critical situations, Drive measurable adoption across hotel groups, Provide feedback to Product and Sales teams
Seniority
Senior, hands-on IC with mentorship responsibilities