Director of Customer Success
Core
Strategic leadership role building and scaling the customer success organization to drive revenue growth, retention, and expansion for global manufacturers using predictive maintenance and condition monitoring solutions.
Role type
Director of Customer Success (Strategic Leadership)
Builds
Customer success organization, post-sale strategy, and AI-powered customer engagement workflows
Domain
B2B SaaS / Industrial IoT / Predictive Maintenance / Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic planning, team building and scaling, revenue retention management, AI integration, cross-functional leadership, international expansion, process optimization
Preferred skills
Experience in manufacturing or HaaS sectors, Latin America market knowledge, AI/ML fluency
Technologies
AI health platforms, ChatGPT, CDP, automated insights engines
Responsibilities
Develop and execute customer success strategy aligned with revenue targets; Build and scale high-performing teams across multiple regions; Lead strategic integration of AI capabilities into CS operations; Own gross and net revenue retention targets and churn reduction initiatives; Partner with Sales, Product, and Engineering to ensure seamless handoffs; Design and optimize CS processes and technology stack
Seniority
Director, strategic leadership with hands-on team management
