Technical Support Specialist - Brazil (Remote)
Core
Provide technical support for WhatsApp API issues and guide partners/clients in the WhatsApp Business ecosystem.
Role type
Technical Support Specialist
Builds
Customer support solutions for B2B clients using WhatsApp channels
Domain
Business Messaging / WhatsApp API
Deliverable
client delivery
Required skills
REST APIs & Webhooks, Web dev technologies (HTML, JavaScript, CSS), Helpdesk software, Troubleshooting, English (C1+)
Preferred skills
WhatsApp Business API, Meta Graph API, SQL, Python, React, Grafana, People management
Technologies
WhatsApp API, Meta Graph API, REST, Webhooks, HTML, JavaScript, CSS, SQL, Python, React, Grafana
Responsibilities
Provide customer support across tickets, chat, email, and online meetings; Collaborate with L2 support teams to implement solutions; Troubleshoot WhatsApp API-related issues; Guide partners and clients in the WhatsApp Business ecosystem; Communicate with WhatsApp / Meta representatives; Work with LATAM onboarding and commercial teams.
Seniority
Mid-level (3-4 years experience)
