CX Training Specialist
Core
Design, develop, and deliver training programs and on-camera instructional videos to help internal teams, customers, and partners adopt the Kite platform.
Role type
CX Training Specialist (Instructional Designer)
Builds
Scalable training programs, customer onboarding flows, and virtual learning resources
Domain
SaaS / Customer Success / Fitness & Wellness Tech
Required skills
Instructional design, LMS administration, video production, virtual facilitation, data-driven content refinement, accessibility compliance, stakeholder collaboration
Preferred skills
Intellum platform familiarity, adult learning principles
Technologies
LMS, video production tools, Intellum
Responsibilities
Design and deliver training for internal teams and external customers, create onboarding programs and instructional videos, lead virtual sessions and webinars, update content based on product changes, pilot new training approaches, analyze engagement metrics to refine content, coordinate resources across teams, travel up to 25% for client training
Seniority
Mid-Senior, hands-on IC
