Customer Retention Specialist
Core
Retain customers considering service cancellation by providing solutions-based approaches, troubleshooting technical issues, and resolving disputes.
Role type
Customer Retention Specialist
Builds
Long-term customer relationships in the Security and Home Automation industry
Domain
Security and Home Automation
Required skills
dispute resolution, troubleshooting technical issues, problem solving, meeting performance targets, CRM system usage
Preferred skills
sales skills, upselling, closing abilities, experience with SalesForce
Responsibilities
Provide solutions-based approaches to retain customers, troubleshoot technical issues, answer questions or concerns regarding systems or services, identify root cause of customer issues, pinpoint strategies to eliminate issues, work with customer to retain them, consistently improve retention rates
Seniority
Mid-level, 2-3 years experience