Customer Success Manager
Core
Lead renewal and growth of existing customer base in the home care sector, acting as a trusted advisor to ensure customers achieve desired outcomes.
Role type
Senior Customer Success Manager (Home Care)
Builds
Customer retention, adoption, and expansion within the home care AI solution
Domain
Health tech / Home care / Agentic AI
Required skills
Account ownership, renewal management, executive business reviews, onboarding leadership, trusted advisory, data storytelling, technical aptitude
Preferred skills
Clinical or health industry experience, home care environment experience
Responsibilities
Own assigned portfolio of accounts post-sale, lead virtual and in-person executive business reviews, manage customer onboarding with clinical teams, identify adoption and growth opportunities, advocate for customers internally to drive product roadmap