Communication Administrator
Core
Manage complex, multi-language correspondence and client communications for a regulated European tolling and violations business, ensuring compliance with over 350 distinct business rules.
Role type
Senior IC Communication Administrator
Builds
Client-facing responses, evidence packs, SOPs, and internal communication materials
Domain
Smart mobility / Electronic tolling / Traffic violations
Deliverable
client delivery
Required skills
Multi-language correspondence, GDPR compliance, Business rules interpretation, CRM navigation, Document translation, Case note recording, Stakeholder escalation
Preferred skills
Proficiency in French, German, Dutch, Spanish, Italian, or Nordic languages, Experience with Navision/Azure portals
Technologies
Navision, Admin Panel, CSR, Azure, Microsoft Office (Word, Outlook, Excel, Adobe Acrobat)
Responsibilities
Handle incoming/outgoing correspondence in multiple languages, Draft client responses in native languages, Prepare evidence packs for adjudication, Manage email inboxes and escalate high-priority matters, Translate and proofread documents, Support onboarding and training of new team members
Seniority
Junior to Mid-level, hands-on IC