Communication Administrator
Core
Key member of the Euro Parking Collection (EPC) Customer Care Department providing critical support across all customer and client communication channels in a highly regulated environment.
Role type
Communication Administrator
Builds
Internal and external correspondence, client-facing responses, and communication processes for 450 issuing authorities across 15 European countries.
Domain
Smart mobility, tolling, and traffic violation management in Europe.
Deliverable
client delivery
Required skills
Multi-language correspondence, GDPR compliance, complex business rule application, CRM navigation, document translation and proofreading, case note recording, stakeholder escalation, SOP development.
Preferred skills
Proficiency in French, German, Dutch, Spanish, Italian, or Nordic languages, familiarity with Navision, Azure, and document management systems.
Technologies
Navision, Admin Panel, CSR, Azure, Microsoft Office (Word, Outlook, Excel, Adobe Acrobat), Vendor Cards, Enterprise (EHI), Pagatelia.
Responsibilities
Manage incoming and outgoing written correspondence ensuring accuracy and SLA compliance; Handle representations in multiple languages tailored to client requirements; Maintain and manage individual email inboxes; Escalate high-priority or sensitive matters to appropriate stakeholders; Act as a representative of issuing authorities in formal processes by preparing evidence packs; Manage inbound and outbound calls in designated languages; Draft and issue client-facing responses in native languages; Record accurate and detailed case notes; Translate, edit, and proofread documents; Contribute to internal communication initiatives including FAQs and SOPs; Support the onboarding and development of new team members.
Seniority
Junior to Mid-level, hands-on IC