Strategic Account Manager
Core
Strategic partner for high-value hotel customers in APAC, driving retention, upsell, and operational optimization.
Role type
Senior Strategic Account Manager (Hospitality SaaS)
Builds
Customer success outcomes, revenue growth, and product adoption for hoteliers
Domain
Hospitality industry / SaaS / APAC region
Deliverable
client delivery
Required skills
Hospitality operations expertise, revenue management, PMS knowledge, complex account management, strategic advisory, data analysis, cross-functional collaboration
Preferred skills
SaaS platform experience, CRM proficiency, local market knowledge (Thailand/Oceania)
Technologies
PMS, RMS, channel managers, Salesforce
Responsibilities
Manage portfolio of largest/complex hotel customers in APAC, drive net dollar retention via upsell/churn reduction, conduct on-site property visits, analyze customer data for adoption opportunities, synthesize feedback to shape product direction, resolve complex escalations
Seniority
Senior, hands-on IC