Customer Success Associate
On-site
Core
Manage B2B SaaS customer accounts for onboarding, adoption, and renewal in the waste and recycling industry.
Role type
Associate-level Customer Success Manager
Builds
Customer adoption and subscription renewals for AI-driven sales tools
Domain
B2B SaaS / Waste and Recycling
Required skills
Account management, CRM usage, data analysis, live training, retention strategies, upselling
Preferred skills
Waste industry experience, logistics experience, blue-collar B2B experience
Responsibilities
Manage customer accounts through onboarding and renewal, create adoption plans, monitor product usage, identify at-risk accounts, deliver live training, lead business reviews, share feedback with Product/Engineering, maintain CRM records
Seniority
Associate, individual contributor