Enterprise Customer Success Manager
Core
Manage and nurture relationships with Tier 1 nonprofit clients to ensure product adoption, drive renewals, and identify expansion opportunities.
Role type
Enterprise Customer Success Manager (SaaS)
Builds
Donorbox fundraising platform for nonprofit organizations
Domain
Nonprofit fundraising / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
nonprofit fundraising experience, B2B SaaS customer success, account management, data analysis, CRM proficiency, strategic account planning
Preferred skills
French language proficiency
Technologies
HubSpot, Salesforce, ClientSuccess
Responsibilities
Manage and retain Tier 1 strategic accounts; develop strong relationships with top clients to understand their fundraising goals; advocate for product optimization to increase client revenue; provide insights on implementation and UX; develop systems to manage accounts proactively; use data analysis to optimize revenue strategies; resolve client issues via email, phone, and video conference; record customer interactions in HubSpot.
Seniority
Mid-level, hands-on IC