Technical Account Manager
Core
Drive technical success and value realization for enterprise customers using the Netskope Cloud Security platform.
Role type
Senior Technical Account Manager (Trusted Advisor)
Builds
Customer adoption, operational maturity, and security posture improvements
Domain
Cloud Security / Network Security
Deliverable
client delivery
Required skills
Network security technologies (Proxies, NGFW, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways), Networking concepts, Cloud APIs, Scripting (Python/Perl), Regulatory compliance frameworks, Data encryption, SIEM, Load balancing, Network architecture
Preferred skills
Fortune 500 customer experience, Executive-level presentation skills
Technologies
Netskope, Python, Perl, SIEM
Responsibilities
Partner with Customer Success Managers to define and execute success plans and value realization roadmaps; Build relationships with customer champions and executives to guide on best practices and architecture; Coach customer teams on self-sufficiency through enablement sessions and configuration guidance; Conduct tenant health checks and recommend improvements to strengthen security posture; Coordinate with Support and Engineering to resolve technical issues and manage escalations; Share new use cases and optimization opportunities with customers; Champion customer needs with Product Management and Engineering; Deliver executive-level summaries on progress, risks, and outcomes.
Seniority
Senior, hands-on IC