Client Services Representative, Portuguese
Core
Front-line support for NinjaTrader clients, resolving account and technology issues via phone, chat, and email to help traders navigate the platform and commodity futures markets.
Role type
Client Services Representative (Support)
Builds
NinjaTrader trading platform and brokerage services
Domain
Financial services / Retail trading
Deliverable
client delivery
Required skills
Portuguese (fluent), English (fluent), CRM software proficiency, ticketing systems, troubleshooting, customer education, data management, policy assistance
Preferred skills
1+ years customer service experience, high-volume tech environment, beta testing experience
Technologies
Salesforce, Gmail, Confluence, Jira
