Solutions Implementation Specialist
Core
Configure customer environments, workflows, and settings for the Kite franchise management platform to support onboarding and launch.
Role type
Solutions Implementation Specialist (SaaS)
Builds
Configured customer environments and demo scenarios for multi-location franchise brands
Domain
Franchise management / SaaS
Required skills
SaaS implementation, platform configuration, customer onboarding, internal training, documentation, cross-functional collaboration, issue investigation, feedback translation
Preferred skills
Analytical thinking, problem-solving, project management
Technologies
Kite platform
Responsibilities
Configure customer environments, workflows, settings, permissions, and products; Partner with Customer Success to onboard customers and validate configurations; Build and maintain demo environments with realistic customer scenarios; Develop deep knowledge of Kite and franchise operations to share via training and guides; Guide customers through configuration questions and best practices; Collaborate with Product and Engineering to investigate issues and recommend solutions; Translate customer feedback into actionable product recommendations; Improve implementation processes and documentation