Head of Engagement Management
Core
Own account management and growth strategy for strategic GenAI customers, serving as a thought partner to leading AI research teams while managing a team of Engagement Managers.
Role type
Senior IC Head of Engagement Management (Account Growth & Team Leadership)
Builds
Sustainable growth plans and human-data programs for frontier AI lab accounts
Domain
Generative AI / Machine Learning / Data Services
Deliverable
production ML models
Required skills
Account growth strategy, team leadership (hiring/coaching), B2B customer ownership, translating research needs into data programs, cross-functional partnership, process building
Preferred skills
PhD/MS in STEM, experience at frontier AI labs, scaling customer-facing functions
Technologies
GenAI, ML training lifecycle, human data programs
Responsibilities
Lead and develop a team of Engagement Managers; Own account growth strategy for retention and expansion; Build deep relationships with AI lab researchers; Identify new demand generation opportunities; Partner across GTM, ML, and Finance to resolve tradeoffs; Set standards for translating research needs into data programs
Seniority
Senior, hands-on IC with team leadership