Professional Services Consultant
Core
Guide Mid-Market and Small Enterprise customers through the successful deployment and initial adoption of the Gong Revenue AI platform.
Role type
Senior Professional Services Consultant (SaaS Implementation)
Builds
Revenue intelligence platform implementations for sales teams
Domain
SaaS / Revenue Operations / CRM
Required skills
SaaS implementation, revenue operations, CRM configuration, process mapping, solution design, quality assurance, organizational change management, stakeholder management
Preferred skills
Salesforce, Hubspot, Dynamics, third-party integrations
Technologies
Gong, Salesforce, Hubspot, Dynamics
Responsibilities
Conduct discovery and business process mapping to analyze current state revenue workflows; Execute hands-on system configuration of the Gong platform; Design and document solutions including workflow design and deployment documentation; Support organizational change management to drive user adoption; Own quality assurance including UAT coordination and post-go-live hypercare; Collaborate with customer technical teams to validate data and confirm integration details
Seniority
Senior, hands-on IC
