Customer Engagement Change Specialist
Core
Establish robust customer management efforts, develop customer engagement strategies, and formalize operating models for US federal government clients.
Role type
Senior IC Change Management Specialist
Builds
Customer engagement strategies, communication plans, and operating model implementations for federal agencies
Domain
US Federal Government / Public Sector
Deliverable
product features
Required skills
Change Management, Workforce Transformation, Agile Change, Change Analytics, Design Thinking, Federal environment experience
Preferred skills
Digital technology platform familiarity (Salesforce, Pega, ServiceNow, Appian), Cloud Service Provider experience, Cyber Security knowledge
Responsibilities
Support establishment of customer management efforts to enhance governance and leadership engagement, Develop overarching customer engagement strategy and coordinate client outreach materials, Contribute to schedule, risks, quality, and delivery requirements, Gain working knowledge of application assessment for cloud migration and modernization readiness
