Technical Support Engineer (on-site)
Core
Provide advanced technical support and integration guidance for customers using the OPSWAT SDK to secure critical IT, OT, and ICS infrastructure.
Role type
Technical Support Engineer (SDK Integration)
Builds
Customer integration success for security platforms
Domain
Cybersecurity (IT/OT/ICS)
Deliverable
client delivery
Required skills
SDK integration, log analysis, root cause analysis, Python, C++, PowerShell, Windows, Linux, macOS
Preferred skills
CompTIA Security+, CISSP, CEH, API support experience
Technologies
OPSWAT SDK, Python, C++, PowerShell, Windows, Linux, macOS
Responsibilities
Investigate complex customer issues and analyze logs, act as technical bridge between customers and engineering, contribute to troubleshooting guides, identify recurring issues to improve integration processes
Seniority
Mid-level, hands-on IC
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