Customer Success Director, Banking APAC
Core
Own post-sale outcomes for banking and fintech strategic segment, driving time-to-value, adoption, retention, and expansion for enterprise customers.
Role type
Senior IC Customer Success Director (Banking & Fintech)
Builds
Enterprise digital asset infrastructure platform for banks, payment providers, and fintechs
Domain
Fintech, Banking, Digital Assets, Blockchain
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account leadership, commercial judgment, technical fluency in banking/payments/crypto, executive presence, cross-functional leadership, data-driven decision-making, project management, CRM/CS platform proficiency, AI tool fluency
Preferred skills
APAC languages (Mandarin, Korean, Japanese), C-suite engagement experience, regulatory navigation expertise
Technologies
Salesforce, Planhat, digital wallets, APIs, blockchain-based systems
Responsibilities
Define and scale Banking Success Playbook (onboarding, KPIs, expansion signals), support strategic customers through POCs and outcome-based success plans, own portfolio health and churn mitigation, lead executive governance (EBRs, roadmap sessions), advocate for customer needs to influence product/GTM priorities, deliver executive-level enablement and training
Seniority
Senior, hands-on IC with strategic leadership
