Customer Service Assistant for a Beauty and Wellness Company in Australia (Home Based Part Time)
Core
Onboarding new beauty therapists and managing customer/therapist inquiries via digital channels.
Role type
Customer Service Assistant
Builds
Therapist onboarding and lead conversion
Domain
Beauty and Wellness
Deliverable
dashboards & analysis
Required skills
Data entry, CRM management, social media communication, phone support, Excel proficiency
Responsibilities
Follow up with newly registered beauty therapists to complete onboarding, Review therapist profiles and chase missing information, Respond to customer and therapist enquiries through Instagram and email, Make phone calls to follow up with therapists and customers, Maintain Excel spreadsheets to track registrations and follow-ups