ServiceNow Senior Business Analyst
Core
Leads business analysis activities for ServiceNow implementations, acting as the functional process and requirements authority for ServiceNow products.
Role type
Senior Business Analyst (ServiceNow/ITSM)
Builds
ServiceNow platform solutions for US federal government clients
Domain
Public Sector / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow implementations, ITSM/ITOM processes, business process decomposition, journey mapping, requirements elicitation, stakeholder facilitation, user story creation, process documentation, solution validation, backlog prioritization, UAT strategy, mentoring
Preferred skills
Federal government experience, ITIL Foundation, ServiceNow CSA, Lean Six Sigma, CBAP, PMI PBA
Technologies
ServiceNow
Responsibilities
Lead end-to-end analysis including process decomposition and requirements definition; Facilitate complex stakeholder discussions to drive consensus; Craft user stories, acceptance criteria, and process flows; Advise business partners on platform capabilities; Lead discovery sessions and workshops; Develop current/future state process documentation; Translate requirements into technical specifications; Support UAT and change adoption; Mentor junior analysts; Validate solutions against requirements.
Seniority
Senior, hands-on IC with mentorship responsibilities