Onboarding Manager
Core
Lead a team of 8–12 Onboarding Specialists to drive fast, consistent, and high-quality activations for Boulevard's Small/Medium Business (SMB) segment of appointment-based self-care businesses.
Role type
Senior IC Onboarding Manager (Team Lead)
Builds
Customer onboarding and activation for SaaS platform serving salons, spas, medspas, and barbershops
Domain
SaaS / Self-care industry (salons, spas, medspa, barbershops)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and development, operational forecasting, portfolio management, process improvement, data analysis, cross-functional partnership, coaching and performance management
Preferred skills
Experience with Gong or similar conversation intelligence tools, experience in wellness/healthcare/service-based industries, familiarity with GuideCX or similar SaaS operational platforms, Six Sigma or PMP certification
Technologies
Salesforce, Gong, GuideCX, project management platforms
Responsibilities
Manage and develop a team of 8–12 Onboarding Specialists, drive activation velocity and forecast accuracy, identify and mitigate customer risks, analyze operational trends to improve onboarding efficiency, partner with Sales, Customer Success, Product, and Engineering, coach specialists on specific behaviors and performance metrics
Seniority
Senior, hands-on IC with team leadership
