Onboarding Specialist

## About the Role Are you a tech-savvy implementation pro with a builder's mindset, a knack for solving complex problems, and a drive to empower ecommerce success at scale? If ownership, hustle, and impact define you, then Base.com is your launchpad. We're looking for a Onboarding Specialist – India to lead customer onboarding, solution delivery, and seamless integrations across our rapidly growing ecommerce SaaS platform. This is your chance to shape the future of multichannel commerce in India. ## About the Company We're on a mission to become the global operating system for multichannel commerce. Our platform empowers over 28,000 companies worldwide to manage orders, inventory, listings, and workflows across marketplaces and storefronts—backed by 1300+ powerful integrations (including Amazon, Flipkart, Shopify, Zoho, Tally, Shiprocket, Delhivery, and more). Headquartered in Poland with teams across 7 countries, we're scaling fast—3x team growth in the last year alone—and India is our next big frontier. ## Responsibilities - Lead the end-to-end technical onboarding of ecommerce brands and retailers using Base.com. - Work closely with global teams to test, improve, and evolve core product functionalities for Indian users. - Leverage our vast integration suite and APIs to automate complex operations across commerce, logistics, accounting, and CRM systems. - Act as a technical advisor to clients, helping them configure and adopt our solutions effectively. - Ensure code and systems are built with speed, stability, and scalability in mind. ## Requirements - Tech-First Problem Solver: You love solving customer pain points through hands-on tech implementation and scripting. - Experienced & Independent: 2–5 years of experience in ecommerce SaaS implementation with strong self-management in a remote setup. - Languages You Speak: Proficient in PHP or Python, comfortable working with REST APIs, Git, and MySQL. - Customer Obsessed: You see the product through the eyes of the end-user and optimize for value delivery. - Multilingual Communicator: Fluent in English (B2+), and at least one of Hindi, Tamil, Telugu, Kannada, Marathi, Gujarati, or Bengali. ## Nice to Have - Familiarity with ecommerce systems, marketplace operations, or prior exposure to BaseLinker. ## What We Offer - Impact from Day One: You'll play a central role in building the India implementation playbook. - Remote-First, Freedom-Led: Work independently with global peers and no micromanagement. - Own the Product: We build what we believe in—with direct influence on product decisions. - Long-Term Growth: Join us during hypergrowth and grow into tech leadership roles as we scale India ops. ## Ready to Build for India's Ecommerce Future? If you're a hands-on implementation ninja ready to shape the future of SaaS in India, apply now and help us build something iconic.