Team Lead, Customer Success
Core
Lead and scale the Customer Success function for global manufacturers, ensuring client retention, growth, and satisfaction through team management and strategic initiatives.
Role type
Senior Team Lead, Customer Success
Builds
Customer success operations, team capacity, and client value realization for manufacturing clients
Domain
Industrial IoT / Predictive Maintenance / Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and coaching, strategic account management, performance metrics analysis, cross-functional collaboration, process improvement, contract renewal and upsell strategy
Preferred skills
Manufacturing industry experience, predictive maintenance technology knowledge, CRM platform expertise (Salesforce)
Technologies
Salesforce, Zoom, Slack
Responsibilities
Supervise and develop a team of Customer Success Managers, monitor key success metrics (NPS, retention, account health), collaborate with Product and Sales on CARR/ARR targets, implement team processes and playbooks, coach team members on account health and risk mitigation
Seniority
Senior, hands-on IC with team leadership
