IT Support Specialist
Core
Entry-level IT Support Specialist providing first-line technical assistance, troubleshooting, and equipment setup for employees across the organization.
Role type
Entry-level IT Support Specialist (Help Desk)
Builds
Internal employee productivity and operational continuity
Domain
Enterprise IT Support / Help Desk
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, account provisioning, ticket management, Windows OS support, Apple OS support, customer service, documentation
Preferred skills
Microsoft Active Directory, EntraID Azure, M365 Suite, ticketing systems (Jira, ServiceNow), CompTIA A+ certification
Technologies
Windows, Apple, Microsoft Active Directory, EntraID Azure, M365 Suite, Jira Service Management, ServiceNow
Responsibilities
Serve as first point of contact for end-user technical issues via phone, email, chat, or in person; diagnose and resolve basic hardware, software, and connectivity issues; assist in setup and deployment of laptops, desktops, and mobile devices; log, track, and resolve help desk tickets; document issues and resolutions for knowledge base
Seniority
Entry-level, 0-1 years experience