IT Technician II
Core
First-line IT support technician providing hardware, software, and identity management assistance to employees across multiple brands.
Role type
IT Technician II (Support IC)
Builds
Internal IT support services for corporate employees
Domain
Enterprise IT Operations / Helpdesk
Deliverable
client delivery
Required skills
Windows and Mac OS troubleshooting, identity provider management (Azure, Okta), endpoint management (CrowdStrike, Intune, Jamf), ServiceNow workflows, network troubleshooting, technical documentation
Preferred skills
SaaS user lifecycle management, collaboration tools proficiency
Technologies
Windows, Mac, Azure, Okta, CrowdStrike, Intune, Jamf, ServiceNow, SharePoint, Slack, Zoom
Responsibilities
Respond to IT support requests via ticketing system, install and configure software and hardware, diagnose and troubleshoot technical issues, maintain technical documentation, translate technical concepts for employees
Seniority
Mid-level, hands-on IC