Technical Support Engineer II
Core
Provide technical support for Weights & Biases' AI platform, resolving user issues via email, chat, and forums while collaborating with engineering to improve product features.
Role type
Technical Support Engineer (AI/ML SaaS)
Builds
Weights & Biases platform for AI model training and deployment
Domain
Artificial Intelligence / Machine Learning / Cloud Infrastructure
Deliverable
client delivery
Required skills
Python, ML frameworks (Keras, TensorFlow, PyTorch), Jupyter notebooks, bug triage, SLA management, documentation improvement
Preferred skills
Machine learning experience, frontend frameworks, Docker, AWS/GCP/Azure, Kubernetes
Technologies
Python, Keras, TensorBoard, TensorFlow, PyTorch, PyTorch Lightning, Jupyter, Colab, matplotlib, Docker, AWS, GCP, Azure, Kubernetes
Responsibilities
Respond to inbound support requests (email, live chat, community forums), triage bugs based on severity, track responses to meet SLAs, collaborate with engineering on troubleshooting, identify trends in user feedback, participate in 24/7 on-call rotation
Seniority
Mid-level, hands-on IC
