Implementation Services Manager (Bellevue, WA / Chicago, IL)
Core
Own customer onboarding from kickoff through rollout, managing the full project lifecycle while providing GRC and platform expertise to help customers realize value quickly.
Role type
Senior IC Implementation Services Manager (via careerplan.io/jobs/4700060005-implementation-services-manager-bellevue-wa-chicago-il-at-logicgate)
Builds
Customer implementations of the LogicGate GRC platform
Domain
Governance, Risk, and Compliance (GRC) / Enterprise Software
Required skills
Project management, Technical consulting, Platform configuration, Data migration, Stakeholder management, Process architecture
Preferred skills
GRC domain expertise, Customer success platform familiarity, Generative AI tools
Technologies
Risk Cloud, Excel, Jira, Asana, Gainsight, Catalyst, Totango
Responsibilities
Manage end-to-end customer onboarding and follow-on implementations; Serve as dedicated project manager for multiple concurrent implementations; Lead discovery sessions to document business requirements and design workflows; Consult with customers to design tailored implementation strategies; Configure Risk Cloud applications for customized enterprise use cases; Manage project delivery time and utilization data; Build trust-based relationships with customer organizational tiers; Partner with Sales, Solution Engineering, Customer Success, and Product teams; Advise customers on leveraging AI capabilities for risk assessments and compliance evidence collection.
Seniority
Senior, hands-on IC