Processing Specialist II
Core
Provide explicit feedback to Customer Support agents, review system-flagged errors, and resolve document-related issues.
Role type
Quality Assurance Specialist (Customer Support)
Builds
Corrected customer support processes and resolved document issues
Domain
Customer Support Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC proficiency (Word, Excel, Outlook), equipment operation (scanners, copiers), analytical thinking, policy interpretation, complex issue resolution under stress
Preferred skills
flexibility, problem-solving, attention to detail
Responsibilities
Provide feedback to agents, review and correct system errors, perform paper trailing, assist with special projects
Seniority
Entry-level, individual contributor
