Technical Instructor I (IT Support)
Core
IT Support instructor delivering training to prepare students for entry-level to mid-level careers in IT Support.
Role type
IT Support Instructor
Builds
Entry-level to mid-level IT Support careers
Domain
Education / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support fundamentals, hardware/software/networking concepts, operating systems (Windows/MacOS/Linux), troubleshooting common IT issues, IT security protocols, helpdesk ticketing systems, remote desktop tools, cloud computing platforms, mobile device management, virtualization technologies, SLAs
Preferred skills
hardware repair and maintenance, OS installation and configuration, wired/wireless network setup and management, mobile device configuration, Windows Server environments (Active Directory/DHCP/DNS), Group Policy implementation, server storage solutions, backup strategies
Technologies
Salesforce, LMS, Zoom, Google Sheets, Excel, PowerPoint, Slack, Windows Server, Active Directory, DHCP, DNS, RAID
Responsibilities
Deliver daily instruction and one-on-one tutoring, administer assessments and monitor student progress, maintain and update Salesforce/LMS with grades and progress notes, support and update training curricula and lesson plans
Seniority
Mid-level, hands-on IC
