Telecom Technical Support - Federal
Core
Single point of contact for enterprise accounts managing repairs, moves, adds, changes, billing inquiries, and customer complaints in a post-sale environment.
Role type
Enterprise Account Manager (Telecom)
Builds
Managed telecom services and connectivity solutions for business and government agencies
Domain
Telecommunications / Enterprise Services
Deliverable
client delivery
Required skills
Telecom experience, Fixed Line experience, Customer account management, Billing management, Troubleshooting and escalation, Data analysis for recommendations
Preferred skills
Hosted PBX experience
Responsibilities
Manage day-to-day activity of assigned accounts, Communicate with customers via phone/electronic/face-to-face, Respond to customer trouble reports and escalations, Handle and resolve customer complaints, Manage customers' accounts regarding billing and financial concerns, Interface with internal teams to improve customer experience, Participate in special projects
Seniority
Mid-level, hands-on IC
