Manager, Technical Support
Core
Lead and grow a multi-tiered technical support team to provide exceptional, consultative support for Gong's global revenue teams and customers.
Role type
Manager, Technical Support
Builds
Scalable support function for the Gong Revenue AI Platform
Domain
B2B SaaS / Revenue Intelligence
Deliverable
client delivery
Required skills
Multi-tier team management, escalation handling, data-driven performance accountability, global support operations, recruitment and onboarding, process optimization
Preferred skills
Vendor operations support, Gong platform familiarity, technical knowledge of CRM/telephony integrations
Responsibilities
Cultivate team culture and mentor associates and engineers, manage high-priority customer escalations, support external vendor operations, drive operational excellence against KPIs/SLAs, optimize support processes
Seniority
Manager, hands-on leadership
