Implementation Specialist
Core
Runs day-to-day implementation, kickoff calls, configuration, and training to get new mid-market construction customers live and using the platform on real jobs.
Role type
Implementation Specialist (mid-market SaaS)
Builds
Bobyard platform for construction contractors
Domain
Construction technology / Vertical SaaS
Required skills
customer-facing onboarding, hands-on software configuration, high-volume account management, live training delivery, written documentation, feedback collection
Preferred skills
construction industry experience, CRM/onboarding tooling familiarity, bilingual Spanish
Technologies
Salesforce, Asana, Notion
Responsibilities
Run kickoff calls and configure new mid-market accounts, deliver hands-on training to estimators and field staff, manage high-volume concurrent launches, run repeatable training sessions and office hours, flag stalling accounts, document account context for handoff, provide product and training feedback
Seniority
Mid-level, hands-on IC