Service Catalog Manager
Core
Develop, document, and maintain the IT Service Catalog, ensuring service descriptions, SLOs, and pricing are accurate and aligned with user and program needs.
Role type
Service Catalog Manager
Builds
Operational content including service level agreements, operational level agreements, and user-facing documentation
Domain
IT Service Management (ITSM) / Federal Government
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT service catalog maintenance, service offering documentation, catalog management tools, lifecycle updates, ITSM best practices
Responsibilities
Develop and maintain service catalog content, coordinate lifecycle updates, support catalog management tools, promote catalog awareness, align catalog with user and program needs
Seniority
Mid-level, hands-on IC
