Technical Customer Success Manager - DACH Region (all genders)
Core
Act as the primary technical contact for German customers, bridging the gap between clients, sales, and development teams to resolve complex integration issues and drive product improvement.
Role type
Technical Customer Success Manager
Builds
Digital receipt solutions and compliance software for the retail sector
Domain
Fintech / Retail Technology / Regulatory Compliance (Germany)
Deliverable
client delivery
Required skills
Technical troubleshooting, API integration knowledge, regulatory compliance expertise (KassenSichV, DSFinV-K), documentation creation, customer onboarding, AI tool adoption
Preferred skills
Pre-sales engineering experience, QA background, hands-on API experience
Technologies
APIs, TSE systems, AI support tools
Responsibilities
Analyze and reproduce technical errors, create and maintain technical documentation, run technical kickoff calls, guide customers through integration, identify patterns in recurring issues, support AI-enhanced workflows
Seniority
Individual Contributor, mid-level to senior