Service Director
Core
Lead service operations and field teams to deliver world-class customer service, manage service/spares revenue and P&L, and drive strategic growth for ASM's semiconductor equipment in Japan.
Role type
Senior Director, Service Operations (Semiconductor Capital Equipment)
Builds
Service and spares business units for semiconductor manufacturing equipment
Domain
Semiconductor industry, capital equipment, process technology
Deliverable
client delivery | infrastructure
Required skills
Semiconductor capital equipment support, service and spares business management, account management, team leadership, strategic business planning, workforce sizing, P&L management, revenue forecasting, thin film/metal/diffusion deposition systems knowledge, Japanese and English fluency
Preferred skills
MBA, experience with customer R&D and manufacturing teams
Technologies
Thin film deposition, Metal deposition, Diffusion deposition systems
Responsibilities
Create and sustain a safety and quality-focused work environment; develop service leaders and engineers through coaching; manage leadership and technical IC pipeline plans; ensure accuracy of service and spares quarterly revenue forecasts; achieve service and spares P&L targets; meet service operational KPIs; determine workforce sizing to align with customer investment cycles; contribute to strategic initiatives for revenue, margin, and market share growth; influence senior leaders with data-driven communication.
Seniority
Director, hands-on leadership