Customer Support Associate - London
HybridNo visa sponsorship
Core
Provide world-class customer support via phone and email for Padlet's global user base of millions of students and educators.
Role type
Customer Support Associate
Builds
Customer support interactions and product feedback loops
Domain
EdTech / SaaS
Deliverable
client delivery
Required skills
English fluency, problem-solving, documentation, trend analysis, cross-team collaboration, time management
Responsibilities
Solve customer inquiries via phone and email, document and follow up with engineers on product bugs and features, identify trends in issues to suggest process and product improvements, draft improvements to external Support Center and internal documentation, collaborate with other teams to root out answers
Seniority
Individual Contributor