ServiceNow IT Catalog Architect
Core
Lead the standardization, modernization, and AI-enabled evolution of IT service delivery through ServiceNow Catalogs, specifically for SAP services.
Role type
Senior IC ServiceNow IT Catalog Architect
Builds
Standardized ServiceNow catalog offerings for SAP services/products
Domain
IT Service Management (ITSM) / Enterprise Software (SAP)
Deliverable
production ML models | product features
Required skills
ServiceNow architecture, Service Catalog design, Flow Designer workflow automation, Integration architecture, AI capability implementation (Now Assist, AI Search), Catalog taxonomy definition, Service delivery model optimization
Preferred skills
SAP backend system integration (SolMan, fulfillment systems), Conversational workflow design, Enterprise catalog standards conformance
Technologies
ServiceNow, Flow Designer, Now Assist, AI Search, SAP (SolMan)
Responsibilities
Partner with IT Service Owners to assess services and identify opportunities for catalog standardization, automation, and AI enablement; Define catalog taxonomy and structure for SAP services/products; Design Flow Designer workflows and fulfillment automation for SAP catalog items; Decide integration architecture between ServiceNow catalog and SAP backend systems; Determine application of AI capabilities within the SAP catalog experience; Prioritize SAP services for catalog enablement based on volume and business impact
Seniority
Senior, hands-on IC
