Technical Support Engineer (TSE)
Core
Technical Support Engineer owning the support queue, triaging and resolving complex customer issues for Agave's AI and construction accounting platform.
Role type
Senior Technical Support Engineer (B2B SaaS)
Builds
Customer support processes, documentation, and product feedback loops
Domain
Construction technology / Accounting SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, API and JSON familiarity, SQL basics, process improvement, customer communication, pattern recognition
Preferred skills
Experience with integrations, data pipelines, or ERP/accounting systems
Technologies
APIs, JSON, SQL, Zoom, in-app chat
Responsibilities
Triage and resolve customer technical issues, improve documentation and playbooks, analyze support patterns to shape product roadmap, collaborate with Solutions Engineers and Product Managers
Seniority
Mid-Senior, hands-on IC
