Customer Experience Advocate
Core
Manage inbound and outbound customer interactions across phone, email, and social media to support customers through purchasing and servicing processes.
Role type
Customer Experience Advocate (Call Center)
Builds
Customer satisfaction and retention for Chery Motor Australia vehicles
Domain
Automotive retail and after-sales service
Deliverable
client delivery
Required skills
Fluent English and Mandarin (verbal and written), CRM system management, social media interaction management, case management, Microsoft Office proficiency
Preferred skills
Automotive call center experience, Zoho CRM experience, integrated phone systems experience
Responsibilities
Manage inbound and outbound customer interactions, respond to social media interactions, log customer interactions in CRM, escalate queries, collaborate with internal teams to optimize customer experience
