Sr Customer Success Manager
Core
Sr Customer Success Manager driving mission impacts for federal agency customers by aligning delivery teams with stakeholder goals and ensuring project success.
Role type
Senior Customer Success Manager (Government Services)
Builds
Custom secure software solutions for government organizations
Domain
Government / Defense / Cybersecurity
Deliverable
client delivery
Required skills
Account management, Program management, Onboarding, Digital transformation, Risk mitigation, Agile methodologies, Stakeholder alignment, Account growth strategy
Preferred skills
Success planning, Health scoring, Repeatable process building, Escalation management
Technologies
Agile frameworks, Success tools
Responsibilities
Manage multiple federal agency accounts simultaneously, onboard delivery teams and align client goals, mitigate risks and establish metrics, drive account strategy for expansion and referenceable customers, collaborate with cross-functional delivery teams (Product, Design, Engineering), facilitate agile practices and invoicing processes.
Seniority
Senior, hands-on IC