CareerPlan

Customer Support Specialist - Temporary

Donorbox

Latin AmericaRemoteFull-time$48k2026-09-22 → 2026-11-10

Remote · from Brazil, Colombia

Core

Provide technical support and product guidance to nonprofit organizations using the Donorbox fundraising platform.

Role type

Customer Support Specialist (SaaS)

Builds

Web-based fundraising and donor management software

Domain

Nonprofit technology / Fundraising SaaS

Deliverable

client delivery

Required skills

Zendesk, SaaS experience, analytical skills, problem-solving, written English, verbal English

Responsibilities

Respond to support tickets, investigate and document technical issues, update knowledge base, provide product usage guidance, monitor customer feedback

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About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to raise over $3B in donations. Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. In 2026, Donorbox was named by Built In as one of the Best Places to Wor

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