Spécialiste Support Comptable (Télétravail complet possible depuis Lens)
Core
Act as a domain and platform expert for the accounting and financial management software, serving SaaS clients (SMEs) and their internal accountants to resolve issues and facilitate data migration.
Role type
Senior IC customer support specialist (accounting domain)
Builds
Pennylane, a financial management SaaS platform for SMEs and accounting firms
Domain
FinTech / Accounting / SaaS
Deliverable
client delivery
Required skills
Accounting principles, problem-solving, data migration, stakeholder management, product feedback
Preferred skills
Direct experience with business owners, knowledge of Pennylane tool, English proficiency
Technologies
Pennylane platform
Responsibilities
Receive and qualify accounting-related support requests, provide solutions or escalate to technical teams, assist clients in data migration, create and update help documentation, share customer feedback with product teams
Seniority
Mid-level, hands-on IC