Solutions Engineer [Pre and Post-Sales] - SMB
Core
Guide new customers through onboarding, resolve product issues, and expand product impact via technical support and feedback loops.
Role type
Solutions Engineer (Pre and Post-Sales)
Builds
Customer onboarding programs, user guides, documentation, and integration solutions
Domain
SaaS CRM / Go-to-Market
Deliverable
client delivery
Required skills
SaaS product deployment, API and JSON integration, iPaaS solutions (Zapier, Tray.ai, IFTTT), basic programming (JavaScript, Python, SQL), independent problem solving
Preferred skills
No-code expertise, complex technical challenge resolution
Technologies
APIs, JSON, Zapier, Tray.ai, IFTTT, JavaScript, Python, SQL
Responsibilities
Conduct remote customer support via video, email, and chat; design onboarding programs and documentation; collaborate with Sales and CS to identify expansion opportunities; resolve product issues with internal engineering teams; gather client feedback for product improvement