IT Intern – Gadget & Tech Support Operations
Core
End-to-end handling, setup, troubleshooting, and maintenance of IT gadgets (iPhones, SD cards) for data collectors to ensure uninterrupted video data collection operations.
Role type
IT Intern (Hardware & Mobile Support)
Builds
Operational readiness of mobile data collection devices for field teams
Domain
Mobile device support & data collection operations
Deliverable
physical/clinical work
Required skills
iPhone & iOS ecosystem knowledge, Apple ID management, mobile device troubleshooting, data transfer & formatting, device setup, technical communication to non-technical users
Preferred skills
Google Sheets proficiency, prior mobile device handling experience
Technologies
iPhones, iOS, SD cards, SD card readers, Apple ID, Google Sheets
Responsibilities
Handle and manage IT gadgets including iPhones and SD cards, Set up and manage Apple IDs on iPhones, Perform basic to advanced troubleshooting for iPhone and data transfer issues, Upload video data from SD cards to systems, Format SD cards post data upload, Coordinate with Inventory/Ops teams for gadget availability, Cascade tech updates to ICs and DCs, Support field teams during live operations for technical failures
Seniority
Intern
