Customer Service Representative - Hindi and English (Interim)
HybridNo visa sponsorship
Core
Resolve complex customer disputes and manage complaints for buyers and sellers via chat, email, phone, and social media.
Role type
Customer Service Representative
Builds
Customer satisfaction and retention on the Catawiki platform
Domain
E-commerce / Auctions
Deliverable
client delivery
Required skills
Hindi (fluent), English (fluent), conflict resolution, multi-channel communication, analytical thinking, empathy
Preferred skills
Live chat experience, hospitality/retail background, weekend availability
Technologies
Chat, email, phone, social media
Responsibilities
Mediate disputes between sellers and buyers, address customer queries across diverse channels, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC
