Software Engineer - Customer Support
No visa sponsorship
Core
Partner with customers to diagnose issues, set expectations, and ship application or platform changes to fix problems.
Role type
Senior IC software engineer (customer support)
Builds
Application and platform changes for C3 AI customers
Domain
AI/ML software product support
Deliverable
production ML models
Required skills
JavaScript, Python, test automation, debugging, troubleshooting, unit testing, cross-organizational collaboration
Preferred skills
Enterprise-scale application support, customer-facing technical roles, issue-tracking tooling (Zendesk, Jira)
Responsibilities
Debug and troubleshoot applications, assess and prioritize customer change requests, research and characterize reported issues, implement and validate solutions with engineering teams, contribute to support organization best practices
Seniority
Senior, hands-on IC
