Patient Service Representative - Billing
Core
Patient Service Representative handling billing inquiries, insurance verification, and payment collection for patients in a women's health telehealth practice.
Role type
Billing specialist (customer service)
Builds
Patient billing workflows and payment processes for Midi Health
Domain
Healthcare / Women's health / Telehealth
Deliverable
client delivery
Required skills
Billing operations, Insurance verification, Payment processing, Zendesk, EMR (Athena), Google Workspace, Patient communication, Regulatory compliance (PHI)
Preferred skills
Billing experience, Patient experience management
Technologies
Zendesk, Athena, Google Workspace
Responsibilities
Resolve patient billing inquiries and complaints, Verify insurance coverage and benefits, Collect payments and manage intake forms, Audit billing discrepancies, Update Electronic Health Records (EHR), Collaborate with clinical teams on insurance verification
Seniority
Mid-level IC